FAQ'S

The General Conditions of Hotels are written on our web page during the reservation process.

At the end of the reservation we will show you the different ways of payment. You can pay by credit card, debit card or payment link sent from info@hotelrocmeler.com.

Occasionally you may benefit from special promotions which may modify the amounts and dates of payment, which will always be indicated on the website.

In the event that the hotel reservation is paid directly at the hotel, which will be clearly indicated as such in the reservation, credit card information will be requested only as a guarantee.
At the hotel you can pay with the same card, with a different one or in cash…
However, if it is a non-refundable rate, the hotel will charge you directly the amount of your reservation.

Once the purchase process is successfully completed, you will receive an e-mail with the confirmation of your reservation.
You can also check the status in the MY BOOKINGS section.

You should check your email within 24/48 hours of purchase to verify that you have received the confirmation email.

It could be that the e-mail sent by Hotel Roc Meler is in your spam folder. In any case, if your booking has been confirmed on screen and we have given you a locator, you can access your booking details and voucher through My Bookings:

You can also contact us at info@hotelrocmeler.com to confirm your reservation details.

As a general rule, rooms may be used from 2:00 p.m. on the day of arrival and must be vacated by 12:00 p.m. on the day of departure.

You must read and accept them in order to complete the purchase. If you have any doubts, please contact us before confirming your reservation.

It is necessary that you call directly to Tel. +376 83 07 14 of your estimated time of arrival, otherwise the room may be made available to other guests.

Yes, you can. However, please note that such cancellation may incur a cancellation fee. The cancellation policy is either stated at the time of booking or is included in the general terms and conditions.

Yes, it is necessary to include all guests. Guests are defined as any individual who will be staying at the hotel, regardless of whether they are a baby, child or adult (prior notice must be given in the event that a crib or child’s bed is required).

Yes, it is possible, but always bearing in mind that:

In case of extending your stay once you have already stayed, please contact us and we will inform you about the availability and rates of the hotel. You will have to pay for the extension of stay by credit card.

Urb. la Ribagrossa 13, AD100 Canillo, Andorra.

Info@hotelrocmeler.con

+376 830 714

WhatsApp: +376 661180

Insta: @hotelrocmeler

Facebook: Hotel Roc Meler

YouTube:@hotelrocmeler

In case you require a special service (crib, gluten-free food, double bed, etc.) you must request it by e-mail (info@hotelrocmeler.com) or by calling +376 83 07 14.

All these services may incur an additional charge and are subject to availability.

Before making the reservation, you must be informed that pets are not allowed.

Once you have made your reservation, we will send you a confirmation of your booking, with all the services detailed.

It is not necessary to present invoices or any other document, since what the hotel requires is the reservation, together with the ID card or passports of the reservation holders.

Hotel Roc Meler has a reception, 3 living rooms and a fireplace. The hotel structure is created all the way down, with the reception on the ground floor.

On floor -4 is our Irish bar with 2 terraces overlooking the Roc del Quer; On floor -5 is our restaurant with 2 buffet bars, a wine bar and access to the bar. On floor -6 is our SPA with swimming pool, hammam, jacuzzi, sauna, hydromassage jets, 2 massage rooms and a gym with the basics.

We have 2 covered parking lots, one right in front of the facilities and another one 50 meters away from the facilities. We also have 12 free parking spaces and 1 handicapped parking space at the front of the facility. Inside the parking lot you will find ski storage, bike storage, ski rental store and bike workshop.

Yes, you just have to search on the website to check availability, make the payment and we will send you the confirmation of your reservation.

Once you have made the reservation you must contact the hotel directly, with the data that will appear in your confirmation, and pay the corresponding amount, add previously in the description of the initial reservation or you can also add the parking service from the web in the services section.